Privacy Policy

At TurnWell, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you have when using our website or purchasing from us.

Information We Collect

When you visit our website, place an order, contact us, or interact with TurnWell, we may collect information including:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Order and purchase information
• Payment-related information
• IP address
• Device and browser information
• Website activity and interactions
• Customer service communications
• Marketing preferences

Payment information is processed securely by our payment providers. TurnWell does not normally receive or store your full payment card details.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Provide tracking information
• Process returns, refunds, and exchanges
• Communicate with you about your order
• Respond to questions or customer service requests
• Detect and prevent fraud
• Improve our website, products, and customer experience
• Send marketing communications where you have consented or where permitted by law
• Comply with our legal and regulatory obligations

Shopify

Our store is hosted on Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services to you.

When you use our website or make a purchase, certain personal information may be processed by Shopify in order to provide services such as checkout, payments, fraud prevention, analytics, and store functionality.

Shopify may process information in countries outside the United Kingdom.

For more information about how Shopify handles personal information, please refer to Shopify's own privacy documentation.

Payments

Payments may be processed by Shopify Payments or other third-party payment providers available through our store.

These providers process information necessary to complete your transaction securely.

Their handling of your personal information is governed by their respective privacy policies.

Shipping and Fulfilment

We may share information such as your name, shipping address, telephone number, email address, and order details with fulfilment providers and delivery companies where necessary to deliver your order.

We only provide information that is reasonably required to fulfil and deliver your purchase.

Cookies and Similar Technologies

TurnWell uses cookies and similar technologies to operate and improve our website.

These may be used to:

• Keep the website functioning correctly
• Remember your preferences
• Maintain your shopping cart
• Understand how visitors use our website
• Measure advertising performance
• Improve our marketing
• Help prevent fraud

Where required, you may be given the option to accept or manage non-essential cookies.

You can also control cookies through your browser settings.

Advertising and Analytics

We may use third-party services to understand how customers use our website and to measure or improve advertising.

These services may include platforms such as:

• Google
• Meta
• TikTok
• Shopify analytics
• Other advertising or analytics providers we use from time to time

These providers may collect information about your device, browser, website activity, and interactions with advertisements.

Where required by law, advertising and analytics cookies will only be used with your consent.

Email and SMS Marketing

If you choose to receive marketing communications from us, we may send you information about TurnWell products, offers, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in our emails.

If we offer SMS marketing, you can opt out by following the instructions included in the relevant message.

Unsubscribing from marketing does not prevent us from sending essential communications relating to an existing order.

Legal Bases For Processing

Where UK data protection law applies, we may process your personal information on one or more of the following legal bases:

Contract
Where processing is necessary to fulfil your order or provide a service you have requested.

Legitimate interests
Where processing is reasonably necessary to operate, protect, or improve our business and does not override your rights.

Consent
Where you have given us permission, such as for certain marketing or advertising activities.

Legal obligation
Where we must process or retain information to comply with the law.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Fulfilling orders
• Maintaining business and tax records
• Resolving disputes
• Preventing fraud
• Meeting legal obligations

Retention periods may differ depending on the type of information involved.

Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

• Shopify
• Payment processors
• Shipping and fulfilment providers
• Customer service providers
• Email and SMS platforms
• Analytics providers
• Advertising platforms
• Professional advisers
• Government or regulatory authorities where legally required

We do not sell your personal information in the ordinary meaning of selling customer data for money.

International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where required, appropriate safeguards are used to protect personal information transferred internationally.

Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain processing
• Request restriction of processing
• Request transfer of your information
• Withdraw consent where processing is based on consent
• Object to direct marketing

To exercise any of these rights, contact us using the details below.

We may need to verify your identity before completing certain requests.

Children's Privacy

TurnWell products and services are intended for adults.

We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us, please contact us.

Security

We take reasonable organisational and technical measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

The latest version will always be published on this page with the updated date shown above.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

TurnWell
Email: contact@turnwell.store
Business name: TurnWell

If you are located in the United Kingdom and believe your data protection rights have been infringed, you may also have the right to complain to the Information Commissioner's Office (ICO).

Before publishing, replace the bracketed sections and make sure the advertising platforms, email providers, payment providers, and fulfilment services you actually use are accurately reflected.