Shipping & Returns

Shipping

We aim to make ordering from TurnWell as simple as possible.

Orders are typically delivered within 7–14 business days.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your delivery.

Please note that delivery times are estimates and can occasionally be affected by weekends, bank holidays, courier delays, or periods of high demand.

If your order is taking longer than expected, contact us and we’ll be happy to help.

We want you to feel confident trying TurnWell with your dog.

If you’re not happy with your order, you can request a return within 30 days of receiving it, subject to our returns policy.

To start a return, contact our support team with your order details.

Choosing the right harness size can be tricky, especially if your dog is between sizes.

If you order the wrong size, contact us and we’ll help you arrange a free size exchange in line with our size exchange policy.

Once an approved return has been processed, your refund will be issued back to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

If you have any questions about delivery, sizing, returns, or your order, contact our support team and we’ll be happy to help.